American Family Insurance Staff Report
John Cann, an American Family Insurance agent in International Falls, has been recognized for providing outstanding customer experience under the J.D. Power and Associates Distinguished Insurance Agency Program.
The award is given to agents with “the highest level of commitment to outstanding customer service.”
Cann has been an agent for American Family since 1993. His office is located at 443 4th St. “Consumers expect value from insurance agents, as they do from any other service providers,” said Dan Schultz, American Family president and chief operating officer. “This award helps consumers to identify the best of the best, with respect to customer service and customer satisfaction.”
The service excellence distinction was determined through an evaluation by J.D. Power and Associates. The process consists of a customer satisfaction survey. Agents must meet or exceed the standards measured on a national benchmark established by J. D. Power and Associates’ annual auto and home insurance customer satisfaction studies.
Agencies that perform in the top 20 percent of all insurance agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.
