The Littlefork Medical Center on June 11 received My InnerView’s Excellence in Action award, a national honor recognizing exemplary nursing home quality care and service.
The annual award recognizes nursing homes that have made a commitment to continuous quality improvement and have successfully made quality a priority to better serve the needs of customers.
The Littlefork Medical Center has been a part of the community for more than 50 years. The award recognized the nursing home for its specialty in providing quality service to their residents.
“This year’s award recipients truly demonstrate their dedication to excellence in quality,” said Brad Shiverick, chief quality officer of My InnerView. “This is an exceptional group of providers and their efforts should be recognized.”
As an applied research and quality management company, My InnerView presents the award to nursing homes that achieved a minimum 30-percent response rate with a customer satisfaction survey and scored in the top 10 percent of qualifying facilities. Littlefork had a survey response rate over 50 percent.
Calvin Olson, Littlefork Medical Center administrator, said the My InnerView surveys were conducted in three groupings: Employees, families of the 53 residents in the skilled nursing facility, and the residents themselves. There are 12 more in an assisted living facility that were not part of the survey.
The survey helped to identify strengths and challenges, and was centered on the question: “What is your recommendation of this facility to others?”
“It is an honor to be one of 299 nursing homes that received the award, out of the 7,400 senior care providers that My InnerView provides resources to across the nation,” said Olson. “This is something that the employees of the medical center should be proud of.”
My InnerView is a nationwide organization that works with assisted living centers and group homes and is endorsed by the Minnesota Housing Alliance.
Olson has worked at the Littlefork Medical Center for 32 years, including 22 as administrator. He said the My InnerView firm was contracted to conduct the surveys for the past three years. The facility has consistently scored well, but this is the first year that it qualified among the best in the nation.
“As indicated by the survey, everyone is satisfied,” said Olson.
